The Help Desk is for Pafford employees to report technical issues. If you are a patient or facility, please contact our business office by phone at 1-800-451-8036.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Not receiving text messages from Medcomm?
Send a text message to helpdesk@paffordems.com with your full name and TabletPCR password. This will give us all the information we need to get your profile updated correctly. Thank you!